Frequently Asked Questions

Are we going to enjoy Urbango?

If you like looking around at your own pace, if you don’t want to check out all the beautiful places in just one day, if you don’t want to cram your heads full with dates, if you like to think and play a bit, if you enjoy spending time with each other, well… in that case you will enjoy it for sure!

Are stations difficult to solve?

We sought to make you think. It would be strange, however, if the puzzle could be solved only by a team of Nobel-prize winners. Cooperation is more important than your lexical knowledge! Even Google won’t help you much. Stages are exciting, playful and unique.

What is the ideal size of a team?

The ideal number of participants is 4-7, but we recommend at least 3 people. It does not work if you are alone.

When and how do I pay?

You pay right after the booking, before the day of the game, either with a bank transfer or a bank card. Details will be sent in the automatic reply after you have booked.

Will I get an invoice?

Yes, every participant will get one. We can even send you a proforma invoice if needed.

From what age would you recommend UrbanGo?

Most UrbanGo trails have primarily been developed for adults. If you bring children, we’d recommend that they are over the age of 11. The trails are 4-5 kilometres so participants should be able to walk it. The Kid’s Trail has specifically been designed for children between the ages of 10-14 with parental support.

Are we supposed to take anything with us?

Be sure to have your mobile with you and before the game, please make sure that you have downloaded the latest version of the Urbango app. If you get stuck you can ask for help through the app. Make sure your mobile is fully charged. Besides this you will need comfortable walking shoes and appropriate clothing depending on the weather conditions.

Are we going to need public transport tickets?

No, it’s a walking tour.

What does the starter kit include?

Game cards, map, "spy kit", pen, station cards ...

Where does it start and where does it lead?

Each trail has its specific starting point that you can find in the trail descriptions, so you can plan your arrival and leaving time. However we cannot give you the exact address as this is a treasure hunt!

How long does it take?

It depends on the the length of the given trail and the pace you want to walk. If you spend time with looking around , having an ice cream, drinking something, it will take longer. You find the average time for each trail on its page.

Is there a time limit?

No, you can walk at your own pace as long as you finish the game within the same day.

What if the weather is terrible, can we interrupt/skip the program?

Don't do that! The more disturbing factors, the more excitement! Prepare carefully for everything in advance!!! Of course, if it's really awful, we'll be flexible. We want you to have good memories of us.

What if we get stuck?

During the game please use the Urbango app. Our app has two important functions: If you’re hesitant on how to proceed with the game, you can seek assistance. Troughout the trail, you’ll be required to put your answers introught the app. You’ll be notified of this on your cards. If you have any other question please call us and we will help you immediately by phone.

May we change our booking?

Yes, hopefully we will find another available time slot!

May we cancel last minute?

Stuff happens. Send us an email and we will figure out a solution!